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Website: lallayile.com
Contact: contact@lallayile.com

At Lallayile, we strive to deliver high-quality pickles, snacks, ghee, sweets, and related products with maximum freshness and care. Since we deal with perishable goods, our refund and cancellation process is structured to ensure customer satisfaction while maintaining product safety standards.

1. Order Cancellation Policy

a. Cancellation by Customer

  • Orders can be canceled only before dispatch.
  • Once the order is shipped, we will not be able to cancel or modify it.
  • To request cancellation, email contact@lallayile.com with your order number.

b. Cancellation by Lallayile

We reserve the right to cancel an order due to circumstances such as:

  • Product unavailability
  • Errors in pricing or product information
  • Issues with payment confirmation
  • Suspicious or high-risk transactions
  • Incorrect or incomplete delivery details

Any amount paid will be refunded promptly to the original payment method.

2. Refund & Replacement Policy

Due to the nature of food products, we follow a strict no-return policy.
However, we offer refunds or replacements under the following conditions:

Eligible Cases

You may request a refund or replacement if:

  • You received the wrong item
  • The product was damaged during delivery
  • There is a genuine quality issue
  • Products are expired upon arrival (rare but covered)

Non-Eligible Cases

Refunds/replacements will not be processed for:

  • Taste preferences
  • Minor texture/shape variations (common in handmade items)
  • Delay caused by courier companies
  • Products opened or consumed partially
  • Incorrect shipping details provided by customer

3. How to Request a Refund or Replacement

To initiate a request:

  1. Email contact@lallayile.com within 24 hours of receiving the product.
  2. Share the following details:
    • Order ID
    • Customer name
    • Clear photos/videos of the issue
    • Description of the problem
  3. Our support team will review and respond within 1–2 business days.

Approvals are at the sole discretion of Lallayile based on the evidence provided.

4. Refund Processing Time

  • Once approved, refunds will be credited to the original payment method.
  • Processing may take 5–7 business days, depending on your bank/payment provider.
  • Replacements will be shipped at no extra cost.

5. No-Show / Delivery Failure

If the courier marks a package as:

  • Undelivered
  • Customer unreachable
  • Address incorrect

…the order will be considered unsuccessful.
In such cases, no refund will be issued, but the customer may reorder after verifying correct details.

6. Contact Us

For any refund, cancellation, or order concerns, reach out at:
📩 contact@lallayile.com

We’re committed to delivering a smooth and transparent customer experience.